I am committed to ensuring that your privacy is protected. Any personal data I ask you to provide, will only be used in accordance with this privacy statement.
I may change this policy by updating this page. Please check this page to ensure that you are happy with any changes. This policy is effective from 28/04/2018.
- General Data Protection Regulation (GDPR)
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
- Who are we?
I am Catriona Entwistle acting as TERN WEB SERVICES a company providing digital service such as design and development to customers in the UK and very occasionally further afield.
I am a Sole Trader and the registered address is Mardens, Garden City, Tern Hill, Market Drayton, Shropshire, TF9 3QB.
- What information do we collect? How is it collected? Why do we collect it?
2.1 Sensitive Data
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.
2.2 Our Third Party Data Processors
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
|Name||What||Legal Ground||Purpose||3rd Parties||Data Retention|
|Prospect, client & supplier contact information||Contract||To allow initial and ongoing contact with prospects, clients, suppliers, etc.||Until request for deletion.|
|Invoicing||Client & supplier purchase history & contact info.||Legal obligation||For invoicing||None||Indefinitely, for on-going invoicing and accounting records|
|Analytics||Website visitor behaviour (anonymised – full IP address is NOT stored)||Legitimate interests||To analyse popular content, website performance, etc – so we can further improve.||Google Analytics
We have signed EU model contract clauses & anonymise IP addresses
|Indefinitely/for as long as Google Analytics retains. NB: not personal data|
|Server Logs||IP address||Legal obligation||To help prevent DoS (Denial of Service) attacks; for website security and diagnostics.||SmartHosting||Server logs are stored unencrypted for 7 days, and then moved to an encrypted backup which is stored indefinitely and only accessible by SmartHosting and Tern Web Services.|
|Website Backup||Backup of website Database||Legal obligation||Database backup to ensure business continuity in the event of server failure.||Dropbox||For 12 months- length of hosting contract|
- Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact me, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).
3.1 Requesting a copy of your information
You may request a copy of any data we hold about you.
3.2 Updating or correcting your information
The accuracy of your information is important to me. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact me so I can update my records.
3.3 Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if I need to use that data to fulfil contractual or legal obligations), your personal data will be deleted on request.
3.4 Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
- Use of ‘cookies’
- Google Analytics: Google Analytics sets cookies to help me accurately estimate the number of visitors to the website and what content is most popular. This helps to ensure that the website is responding to your needs in the best way possible.
By using and browsing the Tern Web Services website, you consent to cookies being used in accordance with this Policy.
If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
- Data Breaches
Where appropriate, Tern Web Services will promptly notify you of any unauthorised access to your personal information.
If you wish to raise a complaint on how I have handled your personal information, you can contact me directly and I will investigate the matter.
If you are not satisfied with the response or believe I am processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
7.1 Change Log